Warranty Claim

Name *

First

Last

Phone *

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

Problem *

Did you purchase your product through our website or at/with a different store? *

*If this is regarding your order/product being DAMAGED UPON DELIVERY - please go to the 'Contact Us' form and fill out the information requested under " Help with my order --> Order damaged upon delivery ".

Order #: *

What store did you purchase your Kid Casters product from? *

Have you attempted a return/exchange with that store yet? *

Yes
No

Why did they reject your return/exchange? *

PLEASE NOTE:
Most of our trading partners accept returns or exchanges within their return window policy.

Please first attempt this with the store you have purchased your product from BEFORE you proceed with the warranty claim.

Please let us know what product(s) you have... *

*If known- provide model #

Tell us what happened... *

Please provide pictures of the following...

The specific break / defective part(s) *

Click or drag files to this area to upload. You can upload up to 10 files.

Full/ENTIRE Product... *

Click or drag files to this area to upload. You can upload up to 5 files.

Receipt / Proof of Purchase

Click or drag files to this area to upload. You can upload up to 2 files.

If NO PROOF OF PURCHASE is provided, your product IS NOT GUARANTEED to be covered under our warranty policy. *

I understand that if I do not provide a receipt / proof of purchase, my product is not guaranteed to be covered under any warranties.

Have you already spoken with someone in our facility that advised you to fill out this form?

Who did you speak with? *

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